International Shipping

VO Dealers: For Fedex shipping to the EU, please provide us your EORI Number in an email or order comments so we can process your order.

International shipments are sent via USPS First Class or Priority post, or FedEx Economy service, depending on the dimensions, weight, and value of the shipment. 

For any orders over $300 USD, the shipping cost will not appear in your shopping cart total at checkout. This is because orders of that size can vary too much to estimate before packing. Instead, we'll pack the order, weigh and measure it, and e-mail your shipping options (exclusive of customs duties) for your approval. You may select one of the options or cancel the order; if you cancel your order, any money we have collected for the items will be refunded to you.

Estimated Delivery Periods:
  • USPS First Class International is currently experiencing extended delivery times. Transit could take up to 30 business days, depending on location. Tracking to your address may not be available in some countries. 
  • USPS Priority Mail International’s transit period is 6 - 10 business days to most major markets.
  • FedEx Economy’s transit period is 4 - 6 business days to most major markets.

Please note that these delivery periods are not guaranteed, and the shipping is quoted exclusive of customs taxes and duties, which is the responsibility of the customer. Please note that we mark the actual purchase price on customs forms; if we don't declare a full price, then we can't insure it for the full value. Packages cannot be labeled as gifts or at a lower value. It is the customer's responsibility to research and pay for customs duties; we do not collect payment for these charges.

Expedited Shipping:

If expedited shipping is requested, please note in the comments section of your order at checkout, and email us at [email protected]. We will provide you a shipping quote with expedited options as soon as possible.

Oversize items:

There are some products like frames, fenders, handlebars, racks, wheels, rims, etc... that may incur additional, oversize shipping charges. If there are additional charges, we will notify you prior to shipping.

Shipping to Russia and Ukraine:

USPS is not reliable shipping to these areas. And due to internal laws, Fedex will not ship to individuals, only resellers. So we recommend ordering through your local VO Dealer to special order your parts: https://www.velo-orangeshop.com/apps/store-locator